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Other training courses

Supervisor – Interview & Feedback Skills

  • The Role of a Supervisor
  • Coaching & Feedback Skills
  • Role Play for Interviews / Coaching
  • Managing Performance

This is soft skills training designed to cater for delegates with no supervisory experience, however at the same time give support and challenge those with supervisory experience.

Dangerous Goods

The purpose of this course is to ensure personnel are aware of the various risks associated with the carriage of Dangerous Goods by Air.

  • What are dangerous goods
  • Identify the regulations that cover the transport of dangerous goods
  • Describe the classifications of dangerous goods
  • Describe and display dangerous goods labels
  • Procedures for handling dangerous goods

Triple AAA – Authorisation & Accounting

Designed for airport personnel involved in the accounting and authorising of hold baggage for carriage by air and develops the security concept and your participants understanding of their responsibilities.

  • Organisation & Legislation
  • The aims and requirements of Triple A
  • The Check In
  • Baggage make-up & transfer baggage unit
  • The Ramp
  • The Gate
  • The crew, flight deck & cabin staff
  • The Appointed Person
  • Contingency arrangements

Customer Service

The aim is to achieve outstanding customer service with the winning combination of knowledge, skills and attitude.

  • Effective communication and customer contact
  • Understand various different cultural styles
  • Verbal & Non verbal communication skills
  • Managing Stress & the Behavioural Cycle
  • Triggers of Aggression & Active Listening Skills

Train the Trainer

  • Role of a Trainer
  • Communicating with your Audience
  • Building Rapport
  • Dealing with Difficult Delegates
  • Managing Performance & Feedback
  • Designing a Training Session
  • Using Training Aids
  • Delegate Presentation & Critique

Telephone Bomb Threat

The purpose of this training is to ensure that delegates understand the importance of the initial response and how to record the details of such a threat, then to look to the next steps.

  • Understanding the Threat
  • Identify the different types of People / Organisations who may make a threat
  • Recognition of Improvised Explosive Devices
  • Understanding the 5 W’s
  • Recording the details of the Threat
  • Next Steps